Terms of service

Seller and contact

Vaultloom operates this store. The business address is 3350 Prospect Street NW, Washington, DC 20007. Customer care is available at support@vaultloom.com.

Customer care is available Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day.

Product information

Read the selected option, measurements, material description and included contents together. Dimensions are approximate supplier measurements. Styling objects in photographs are excluded unless the listing expressly includes them. A similar item or another size is not an automatic substitute.

Prices and your bag

Product prices are shown in US dollars. Your bag shows selected items and the subtotal. Review shipping, applicable sales tax and the final order total at checkout before paying.

Placing an order

Place your order through checkout and keep the confirmation and order reference. An order acknowledgment records your request; it does not mean the parcel has shipped. We will contact you if an item cannot be supplied or if a material pricing or description error affects your order before asking you to accept a change.

Delivery

Standard shipping costs $5.99 per order. Handling takes 1–2 business days. Estimated transit is 3–6 business days, making the total estimate 4–8 business days.

The order cutoff is 3:00 p.m. Eastern Time, Monday to Friday. Orders after the cutoff enter the next business-day handling window. Weekends and public holidays are excluded.

• Shipping policy

Returns and order issues

You may request a return within 60 days of delivery. Contact customer care before returning an item and wait for receiving instructions. Explain damaged, incorrect or missing items with the order reference.

• Returns and refunds

Using the website

Use the site lawfully. Do not interfere with security, attempt unauthorized access or submit misleading payment or contact information. Website content may not be reused in a way that misrepresents its owner or the products.

Privacy and applicable rights

Our privacy notice describes the information involved in browsing, support and ordering. Nothing in these terms removes consumer rights that cannot lawfully be excluded.

• Privacy notice