Privacy notice

Information you provide

A customer-care message may include your name, email, order reference and message. Send only information relevant to your request. Do not send card details or passwords through the contact form. Checkout requests the information needed for the payment and delivery services it presents.

Browser storage

The bag uses local browser storage to remember product selections. Clearing site storage may remove those selections. Search and collection filters help display the catalogue. They do not sign you up for marketing.

Technical information

Hosting and security services may process technical request information needed to deliver the site and investigate errors. Optional store and Google Ads purchase measurement run only with your corresponding permission. Essential hosting and security requests still occur when optional measurement is off.

Payment and messages

Enter payment details only in the payment interface offered at checkout. Use the contact form or support email for order questions. If the form cannot send your message, it will explain the problem and provide the email address so you can reach us directly.

Service providers and retention

Cloudflare provides website hosting, content delivery and security. Support correspondence is handled through the email services used to receive and answer your message. An enabled payment interface identifies the payment service before you provide payment details.

We retain personal information only as long as needed for orders, customer support, security, dispute resolution and applicable recordkeeping obligations.

The appropriate retention period depends on the type of record and any unresolved issue or legal obligation. A deletion request may not cover records needed for those purposes.

Your questions and choices

Contact support@vaultloom.com to ask about information associated with your order or message, or to request access, correction or deletion where applicable. We may need enough information to establish that the request concerns you. Applicable recordkeeping duties may affect what can be deleted.

Changes to this notice

The effective date above identifies this version. Review this page when using the site; operational changes may require an updated explanation.

Optional Google Ads measurement

With your advertising permission, Google Ads uses advertising cookies and ad-click information to measure confirmed purchases. It receives the order reference, product IDs, quantities, prices, discount and net merchandise value, plus browser and network information. We do not send customer names, email addresses, delivery addresses or payment details in this purchase payload. Personalized advertising remains off.

Advertising and optional store measurement have separate choices. The Google Ads tag waits for advertising permission before loading. You can reject either choice and keep shopping, or change and withdraw it in Cookie preferences. Choices expire after 180 days. Global Privacy Control and Do Not Track keep optional measurement off. Withdrawal removes accessible first-party advertising cookies and may refresh the page; it cannot undo data already sent.

• Cookie preferences

Google Ads measurement and your choice

The Google Ads tag loads on public shopping pages with advertising storage, advertising user data and personalization denied by default. Before advertising consent, Google may receive measurements without advertising cookies, including technical network information and a sanitized public page URL. Advertising cookies and purchase measurement require your Advertising permission in Cookie preferences. This tag does not send customer names, email addresses, delivery addresses, payment details or private order-access URLs. Do Not Track and Global Privacy Control prevent advertising consent from being granted. You can withdraw your choice in Cookie preferences.