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Vaultloom

Contact us

For product details, delivery questions or help with an order, contact Vaultloom customer care.

How to reach us

Email support@vaultloom.com.

Customer care is available Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day.

Help us find your details

Include the product name and selected option for a product question, or your order reference for an order question.

Write to customer care

Tell us about the item or order you need help with. Do not include payment details or passwords.

Read our privacy notice before sending.

Legal seller: Vaultloom

support@vaultloom.comRegistered business address

3350 Prospect Street NW, Washington, DC 20007

Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). Usual reply within one business day.

Order cutoff: 3:00 p.m. Eastern Time, Monday to Friday

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How we use data

With permission, we count product views and additions to your bag and use Google Analytics to understand visits and shopping steps. Google receives this store’s ID and domain, device and network information. Where configured, Google Ads uses advertising cookies and ad-click information to measure verified purchases. Purchase measurement includes order references, product IDs and values; it excludes customer names, email, addresses and payment details. Personalized advertising stays off.

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